Privacy Policy

Last updated: April 16, 2025

This Privacy Policy describes how Altertable SAS ("Altertable", "we", "us", or "our") collects, uses, stores, and discloses personal data in connection with the use of our websites, hosted platform, and self-managed deployments (collectively, the "Services").

We are committed to protecting personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and relevant French and European regulations. This Privacy Policy applies to individuals who engage with us as customers, users of our Services, or visitors to our websites.

1. Scope and Applicability

This Privacy Policy applies to:

  • Visitors to our altertable.ai website
  • Customers and their authorized users of our Services
  • Individuals communicating with our teams for sales, support, or contractual matters
If you are an end user whose data is uploaded or processed by a customer via our Services, please note that we act as a data processor, and the customer is the data controller.

2. Data We Collect

We collect and process a limited amount of personal data necessary to provide, maintain, and improve our Services. This may include:

  • Identification and Contact Information: name, email, company, job title, credentials
  • Technical and Usage Data: IP, browser, session logs, query usage
  • Communications: information from support tickets or product inquiries
  • Billing and Transaction Data: company address, tax IDs, subscription records

We do not collect or process sensitive categories of data.

3. Purpose of Processing

We process personal data for:

  • Service delivery and account management
  • Customer support
  • Product improvement and service reliability
  • Security and legal compliance
  • Billing and customer relationship management

4. Legal Basis for Processing

  • Contractual necessity
  • Legitimate interest
  • Legal obligation
  • Consent (only when legally required)

5. Data Sharing and Subprocessors

We share data only with authorized service providers, advisors, or public authorities when required by law. All third parties are bound by confidentiality obligations and process data exclusively on our behalf.

6. International Data Transfers

Where data is transferred outside the EEA, Altertable ensures appropriate safeguards including Standard Contractual Clauses or adequacy mechanisms.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy. Retention periods vary depending on data type and legal requirements but generally include:

  • Account data: retained during the contract and up to 90 days after termination
  • Billing data: retained per financial regulations
  • Support logs: retained for up to 365 days

8. Data Security

We implement industry-standard technical and organizational measures such as TLS encryption, access controls, and security audits to protect your data.

9. Your Rights

You may request access to the personal data we hold about you or request its deletion. To do so, contact us at privacy@altertable.ai. We may ask for proof of identity. Some data may be retained for legal or operational reasons.

10. Cookies and Tracking

We use cookies for session management, performance monitoring, and analytics. See our Cookie Policy for more details.

11. Updates to This Policy

This Policy may be updated to reflect changes in law or service operations. Updates will be posted here, and material changes will be communicated to users.

12. Contact

Altertable SAS
26 rue du Commerce
92700 Colombes, France
Email: privacy@altertable.ai